Support

”Give a man a fish and he’ll eat for a day.
Teach a man HOW to fish and he’ll eat for a lifetime.”

Our goal is to teach you so you understand (complex) networking topics. Rather than solving problems for you, we will always try to explain HOW you can do something. We’ll guide you through the process, answer questions and refer to current and future lessons, but the focus will be on learning and enabling you to do the task yourself.

Thus, our support does have its limits. Some questions are the job of a network designer/consultant, not a trainer. We don’t provide support for: creating custom configuration files, fixing errors in your configuration files, answering questions about your production network or answering design questions about your production network.

Frequently Asked Questions (FAQs)

1. Pre-Sales

  • What’s included with a membership?

    You’ll get FULL access to ALL 710 lessons and courses, practice exams included. More lessons are added every week.

    Do you still have questions after viewing some of the lessons? We have a great community forum where members can post questions and we help out with answers.

    Also, there is zero risk. You can cancel anytime and we have our 30 days no questions asked refund policy for monthly and annual plans. You just learn the things you want and when you had enough, you can cancel right away.

  • What courses do you offer?

    Have a look in our navigation menu at the item “Courses”.

  • Do you offer any discounts?

    No. And for these important reasons:

    1. We offer fair prices for our monthly and annual plans.
    2. We strive to treat everyone equal with the same monthly and annual prices.

    We personally dislike it when we sign up for a service today only to find out tomorrow, there’s suddenly a 50% discount. Another scenario is where you contact the sales department, and you suddenly get a discount. We don’t think it’s fair to anyone who doesn’t ask for a discount.

  • Do you sell courses as one-time purchases?

    Unfortunately not. We only offer monthly or annual plans, which you can check out here.

  • Do you have prices in different currencies (Euro, AUD, CAD, etc.)?

    No, we only offer pricing in US Dollars.

2. Account & Billing

3. Courses & Lessons

  • I have a question related to a lesson.

    For questions related to our lessons, networking, and certifications please use the Community Forum.

    Our forum is viewable by the public, so don’t post any sensitive information (e.g. usernames, passwords and IP addresses). We cannot guarantee a response to every question or response time. We encourage everyone in the community to help each other via the forum.

  • Do you have sample exams and quizzes?

    Yes, we have. At the end of some course schedules, we added a practice exam.

  • Do you have any labs?

    We offer walkthroughs and configuration examples but no “workbook-style” labs. You could take a look at GNS3Vault.

  • I have a request for a future lesson or course!

    Do you have any good ideas for content I should write? Looking for a certain lesson, video or course? We have a feedback board where you can submit your ideas or vote on other ideas.

If you have a question which is not covered in above FAQ, please contact us here.