”Give a man a fish and he’ll eat for a day.
Teach a man HOW to fish and he’ll eat for a lifetime.”
Our goal is to teach you so you understand (complex) networking topics. Rather than solving problems for you, we will always try to explain HOW you can do something. We’ll guide you through the process, answer questions and refer to current and future lessons, but the focus will be on learning and enabling you to do the task yourself.
Thus, our support does have its limits. Some questions are the job of a network designer/consultant, not a trainer. We don’t provide support for: creating custom configuration files, fixing errors in your configuration files, answering questions about your production network or answering design questions about your production network.
Frequently Asked Questions (FAQs)
1. Pre-Sales
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What’s included with a membership?
You’ll get FULL access to ALL 798 lessons and courses, practice exams included. More lessons are added every week.
You can see what a membership looks like in our membership tour.
Do you still have questions after viewing some of the lessons? We have a great community forum where members can post questions and we help out with answers.
Also, there is zero risk. You can cancel anytime and we have our 10 days no questions asked refund policy for monthly and annual plans. You just learn the things you want and when you had enough, you can cancel right away.
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What courses do you offer?
You can explore all our available courses via the “Courses” item in the navigation menu or by visiting the Courses page directly.
We offer courses for all major Cisco certifications, including CCNA, CCNP Enterprise, and CCIE Enterprise, as well as specialized topics like Cisco SD-WAN and ASA Firewall. Each course is designed to help you gain practical skills and prepare for your exams.
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Do you offer any discounts?
No. And for these important reasons:
1. We offer fair prices for our monthly and annual plans.
2. We strive to treat everyone equal with the same monthly and annual prices.We personally dislike it when we sign up for a service today only to find out tomorrow, there’s suddenly a 50% discount. Another scenario is where you contact the sales department, and you suddenly get a discount. We don’t think it’s fair to anyone who doesn’t ask for a discount. We also don’t have any free accounts.
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Do you sell courses as one-time purchases?
Unfortunately not. We only offer monthly or annual plans, which you can check out here.
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Do you have prices in different currencies (Euro, AUD, CAD, etc.)?
No, we only offer pricing in US Dollars.
2. Account & Billing
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How to update my user account’s email address?
To update the email address of your user account, please contact us. Unfortunately, due to system limitations it’s not possible to change this yourself, but we’ll be happy to update it for you.
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Can I log in on multiple devices?
It’s no problem to sign in from multiple devices like your PC, laptop, phone, and tablet simultaneously. Please note that account sharing is not allowed under our terms of service, and doing so may result in your account being permanently blocked.
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I have an account issue and I need help!
Please contact us so we can help you ASAP.
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How do I stop monthly or annual billing?
You can cancel your membership anytime at the My Account page.
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Do you support PayPal?
Our payment processor, Stripe, offers a variety of widely used and modern payment methods that may change over time. You can view the currently available options by clicking a plan on our Sign Up page. At this moment, PayPal is not supported. If you absolutely insist on using PayPal, it is possible to request their PayPal Cash Mastercard which should work in our checkout.
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Can I get an invoice?
You can request your invoice by heading to the Billing Portal, located on your My Account page.
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How to provide account access to someone else?
We’re sorry, but our terms of service don’t allow sharing or transferring your access to our website. Please note that account sharing is not allowed under our terms of service, and doing so may result in your account being permanently blocked.
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What is 2FA and how can I enable it on my account?
Two-factor authentication (2FA) adds an extra layer of security to your account by requiring a one-time code from an authenticator app in addition to your password. 2FA is optional, but strongly recommended. How to enable 2FA (TOTP):
- Go to the 2FA tab under your account settings.
- Scan the QR code using any authenticator app on your phone. For Android users we recommend Aegis Authenticator or Google Authenticator on Android or iPhone.
- Enter the 6-digit code generated by the app and click Verify.
- Click Save Options at the bottom of the page.
That’s it! Your account now uses 2FA for sign-ins.
3. Courses & Lessons
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I have a question related to a lesson.
For questions related to our lessons, networking, and certifications please use the Community Forum.
Our forum is viewable by the public, so don’t post any sensitive information (e.g. usernames, passwords and IP addresses). We cannot guarantee a response to every question or response time. We encourage everyone in the community to help each other via the forum.
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Do you have sample exams and quizzes?
Yes, we have. At the end of some course schedules, we added a practice exam.
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Do you have any labs?
Most of the content we offer are walkthroughs/tutorials and configuration examples. We are experimenting with some labs.
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I have a request for a future lesson or course!
Do you have any good ideas for content I should write? Looking for a certain lesson, video or course? We have a feedback board where you can submit your ideas or vote on other ideas.
Sign up (non-trial)
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When will my subscription expire?
When you sign up for our monthly plan, the subscription renews every month automatically. Each month you receive a receipt by e-mail as a reminder. You can cancel your subscription whenever you want.
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How can I cancel my subscription?
Cancellation is simple. Once you are a member and logged in, you can manage your subscription at the My Account page. You can cancel your subscription yourself at any time.
Sign up (trial)
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I signed up for a 7-day trial. What will happen after 7 days?
You receive multiple emails from us to remind you that your trial period is about to end. Without any action, the subscription automatically enrolls into our monthly paid plan. If this is not what you want, you can cancel the account in time before the upgrade.
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How can I cancel my subscription?
Cancellation is simple. Once you are a member and logged in, you can manage your subscription at the My Account page. You can cancel your subscription yourself at any time.
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When will my subscription expire?
When you sign up for our monthly plan, it starts with a 7 day trial for $1. When the trial expires, the subscription enrolls into our monthly paid plan. You will receive multiple e-mails to remind you when the trial subscription expires so you can cancel in time if you want. For our annual accounts we also send multiple e-mail reminders weeks before your subscription is renewed.
If you have a question which is not covered in above FAQ, please contact us here.