”Give a man a fish and he’ll eat for a day.
Teach a man HOW to fish and he’ll eat for a lifetime.”
Our goal is to teach you so you understand (complex) networking topics. Rather than solving problems for you, we will always try to explain HOW you can do something. We’ll guide you through the process, answer questions and refer to current and future lessons, but the focus will be on learning and enabling you to do the task yourself.
Thus, our support does have its limits. Some questions are the job of a network designer/consultant, not a trainer. We don’t provide support for: creating custom configuration files, fixing errors in your configuration files, answering questions about your production network or answering design questions about your production network.
Frequently Asked Questions
Free Account
With a free account, you can access the first part of every course on NetworkLessons. This gives you access to 328 free lessons, so you can explore our content, teaching style, and course structure before deciding whether a full membership is right for you. More lessons are added every week.
You also get access to our in-depth Network Fundamentals course, which covers essential networking topics every beginner should know.
Ready to start learning? Create your free account here.
A free account gives you access to the first part of every course, including 328 free lessons, so you can explore NetworkLessons and see if our teaching style works for you.
A paid membership unlocks full access to all 808 lessons and courses. Members can also use practice exams, post and reply in the community forum, and use the feedback board to submit ideas or vote on future lessons and courses.
More lessons are added every week, and you can upgrade from a free account to a paid membership whenever you’re ready.
Membership
A paid membership gives you full access to all 808 lessons and courses, including practice exams. More lessons are added every week.
Members can also post and reply in the community forum, and use the feedback board to submit ideas or vote on future lessons and courses.
You can see what a membership looks like in our membership tour.
There is zero risk. You can cancel anytime, and we offer a 10-day no-questions-asked refund policy for monthly and annual plans.
When you sign up for our monthly plan, it starts with a 7-day trial for $1.
We send multiple emails to remind you when your trial period is about to end. If you don’t cancel before the trial ends, your subscription automatically continues as a monthly paid membership.
You can cancel your subscription at any time from the My Account page.
Monthly memberships renew automatically every month. You’ll receive a receipt by email after each monthly payment.
Annual memberships renew automatically once per year. We understand that a yearly renewal is a significant investment, so we send multiple email reminders before your annual subscription renews.
You can cancel your subscription at any time from the My Account page.
We don’t offer coupons, seasonal promotions, or individual discounts for paid memberships. This includes sales events such as Black Friday or Cyber Monday.
We believe in fair and consistent pricing for everyone. This way, you don’t have to worry about signing up today and seeing the same membership offered at a lower price shortly after.
You can choose between a monthly or annual membership. Our annual plan is already our best deal, giving you 2 months for free compared to paying monthly.
The only additional discounts we offer are for companies purchasing multiple annual subscriptions. If you’re interested in access for your team, take a look at our company bulk discounts.
Our approach is simple: you can start with a free account to explore NetworkLessons.com, and when you’re ready, you can upgrade to a paid membership at the same fair price as everyone else.
Cancellation is simple. Once you are a member and logged in, you can manage your subscription at the My Account page. You can cancel your subscription yourself at any time.
No, we currently don’t offer one-time course purchases. Instead, you can choose between a free account or a recurring membership with either monthly or annual billing.
No, we only offer pricing in US Dollars.
Our payment processor, Stripe, offers a variety of widely used and modern payment methods that may change over time.
At this moment, PayPal is not supported.
If you prefer to use PayPal, one possible workaround is to request their PayPal Cash Mastercard, which should work in our checkout like a regular card.
You can request your invoice by heading to the Billing Portal, located on your My Account page.
We offer a 10-day no-questions-asked refund policy for both monthly and annual memberships.
If you try NetworkLessons and decide it’s not the right fit for you, please contact us within 10 days of your payment and we’ll issue a refund.
You can also cancel your subscription at any time from the My Account page.
Courses & Lessons
You can explore all our available courses via the “Courses” item in the navigation menu or by visiting the Courses page directly.
We offer courses for all major Cisco certifications, including CCNA, CCNP Enterprise, and CCIE Enterprise, as well as specialized topics like Cisco SD-WAN and ASA Firewall. Each course is designed to help you gain practical skills and prepare for your exams.
Yes. Some course schedules include a practice exam at the end, so you can test your knowledge after working through the lessons.
Most of the content we offer are walkthroughs/tutorials and configuration examples. We are experimenting with some labs.
Yes. If you’re looking for a specific lesson, video, or course, you can use our feedback board.
Members can submit ideas or vote on existing ideas to help us decide what to work on next.
Members can use the Community Forum for questions related to our lessons, networking, and certifications.
Our forum is viewable by the public, so don’t post any sensitive information (e.g. usernames, passwords and IP addresses). We cannot guarantee a response to every question or response time. We encourage everyone in the community to help each other via the forum.
Account
To update the email address of your user account, please contact us. Unfortunately, due to system limitations it’s not possible to change this yourself, but we’ll be happy to update it for you.
It’s no problem to sign in from multiple devices like your PC, laptop, phone, and tablet simultaneously.
Please note that this is meant for personal use only. Account sharing isn’t permitted under our Terms of Service, and our systems automatically block accounts when sharing is detected.
Two-factor authentication (2FA) adds an extra layer of security to your account by requiring a one-time code from an authenticator app in addition to your password. 2FA is optional, but strongly recommended. How to enable 2FA (TOTP):
1. Go to the 2FA tab under your account settings.
2. Scan the QR code using any authenticator app on your phone. For Android users we recommend Aegis Authenticator or Google Authenticator on Android or iPhone.
3. Enter the 6-digit code generated by the app and click Verify.
4. Click Save Options at the bottom of the page.
That’s it! Your account now uses 2FA for sign-ins.
No. We get why you’d ask, but shared logins aren’t supported. A dedicated login per individual keeps access and activity tied to the right person: forum participation, practice exam progress, and other member-only features work best that way. Please note that account sharing isn’t permitted under our Terms of Service, and our systems automatically block accounts when sharing is detected.
If you need access to your team, please note we have a special program.
Please contact us so we can help you.
If you have a question that isn’t covered in this FAQ, please contact us here.