”Give a man a fish and he’ll eat for a day.
Teach a man HOW to fish and he’ll eat for a lifetime.”
Our goal is to teach you so you understand (complex) networking topics. Rather than solving problems for you, we will always try to explain HOW you can do something. We’ll guide you through the process, answer questions and refer to current and future lessons, but the focus will be on learning and enabling you to do the task yourself.
Thus, our support does have its limits. Some questions are the job of a network designer/consultant, not a trainer. We don’t provide support for: creating custom configuration files, fixing errors in your configuration files, answering questions about your production network or answering design questions about your production network.
Frequently Asked Questions (FAQs)
1. Pre-Sales
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What’s included with a membership?
You’ll get FULL access to ALL 786 lessons and courses, practice exams included. More lessons are added every week.
You can see what a membership looks like in our membership tour.
Do you still have questions after viewing some of the lessons? We have a great community forum where members can post questions and we help out with answers.
Also, there is zero risk. You can cancel anytime and we have our 10 days no questions asked refund policy for monthly and annual plans. You just learn the things you want and when you had enough, you can cancel right away.
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What courses do you offer?
Have a look in our navigation menu at the item “Courses”.
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Do you offer any discounts?
No. And for these important reasons:
1. We offer fair prices for our monthly and annual plans.
2. We strive to treat everyone equal with the same monthly and annual prices.We personally dislike it when we sign up for a service today only to find out tomorrow, there’s suddenly a 50% discount. Another scenario is where you contact the sales department, and you suddenly get a discount. We don’t think it’s fair to anyone who doesn’t ask for a discount.
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Do you sell courses as one-time purchases?
Unfortunately not. We only offer monthly or annual plans, which you can check out here.
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Do you have prices in different currencies (Euro, AUD, CAD, etc.)?
No, we only offer pricing in US Dollars.
2. Account & Billing
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What is the reason for enabling 2FA on user accounts?
Enabling two-factor authentication (2FA) adds an extra layer of security to user accounts. It helps safeguard account from theft, unauthorized access, and security threats like brute-force password attacks. Hence it is mandatory and cannot be turned off to ensure the highest level of security.
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What if having trouble receiving the 2FA code via email?
We provide Time-Based One-Time Password (TOTP) as an alternative method. Here’s how you can set this up:
- Go to the 2FA tab under your account settings.
- Scan the QR code using any TOTP app on your phone. For Android users we recommend Aegis Authenticator or Google Authenticator on Android or iPhone.
- Enter the 6-digit code generated by the app and click “Submit“.
- Set “Time Based One-Time Password (TOTP)” to “Enabled” and “Primary“.
- Click “Save Options” to apply the changes.
You’re done! Now, for subsequent logins, you’ll only need to provide the 6-digit code from your TOTP app, eliminating the dependency on email for receiving 2FA codes.
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How to disable 2FA for a user account?
To maintain the security of user accounts, we do not offer an option to disable 2FA. However, we understand that you may encounter issues receiving 2FA codes via email. As a solution, we provide Time-Based One-Time Password (TOTP) as an alternative method. Here’s how you can set this up:
- Go to the 2FA tab under your account settings.
- Scan the QR code using any TOTP app on your phone. For Android users we recommend Aegis Authenticator or Google Authenticator on Android or iPhone.
- Enter the 6-digit code generated by the app and click “Submit“.
- Set “Time Based One-Time Password (TOTP)” to “Enabled” and “Primary“.
- Click “Save Options” to apply the changes.
You’re done! Now, for subsequent logins, you’ll only need to provide the 6-digit code from your TOTP app, eliminating the dependency on email for receiving 2FA codes.
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Can I log in on multiple devices?
It’s no problem to sign in from multiple devices like your PC, laptop, phone, and tablet simultaneously. Please kindly note our terms of service do not allow account sharing.
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I have an account issue and I need help!
Please contact us so we can help you ASAP.
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How do I stop monthly or annual billing?
You can cancel your membership anytime at the My Account page.
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Do you support PayPal?
We only accept credit cards, Apple Pay, and Google Pay through our payment processor, Stripe.com. If you absolutely insist on using PayPal, it is possible to request their PayPal Cash Mastercard which you can use in our checkout.
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Can I get an invoice?
Yes, but only for annual plans and for company accounts. You can request your invoice by contacting us.
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How to provide account access to someone else?
We’re sorry, but our terms of service don’t allow sharing or transferring your access to our website.
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How can I set up TOTP multifactor authentication to use with authenticator apps like Google Authenticator?
Here’s how you can set this up:
- Go to the 2FA tab under your account settings.
- Scan the QR code using any TOTP app on your phone. For Android users we recommend Aegis Authenticator or Google Authenticator on Android or iPhone.
- Enter the 6-digit code generated by the app and click “Submit“.
- Set “Time Based One-Time Password (TOTP)” to “Enabled” and “Primary“.
- Click “Save Options” to apply the changes.
You’re done!
3. Courses & Lessons
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I have a question related to a lesson.
For questions related to our lessons, networking, and certifications please use the Community Forum.
Our forum is viewable by the public, so don’t post any sensitive information (e.g. usernames, passwords and IP addresses). We cannot guarantee a response to every question or response time. We encourage everyone in the community to help each other via the forum.
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Do you have sample exams and quizzes?
Yes, we have. At the end of some course schedules, we added a practice exam.
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Do you have any labs?
We offer walkthroughs and configuration examples but no “workbook-style” labs. You could take a look at GNS3Vault.
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I have a request for a future lesson or course!
Do you have any good ideas for content I should write? Looking for a certain lesson, video or course? We have a feedback board where you can submit your ideas or vote on other ideas.
Sign up (non-trial)
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When will my subscription expire?
When you sign up for our monthly plan, the subscription renews every month automatically. Each month you receive a receipt by e-mail as a reminder. You can cancel your subscription whenever you want.
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How can I cancel my subscription?
Cancellation is simple. Once you are a member, you can manage your subscription in the dashboard. You can cancel your account yourself anytime you want or you can send us an email and we will cancel it for you.
Sign up (trial)
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I signed up for a 7-day trial. What will happen after 7 days?
You receive multiple emails from us to remind you that your trial period is about to end. Without any action, the subscription automatically enrolls into our monthly paid plan. If this is not what you want, you can cancel the account in time before the upgrade.
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How can I cancel my subscription?
Cancellation is simple. Once you are a member, you can manage your subscription in the dashboard. You can cancel your account yourself anytime you want or you can send us an email and we will cancel it for you.
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When will my subscription expire?
When you sign up for our monthly plan, it starts with a 7 day trial for $1. When the trial expires, the subscription enrolls into our monthly paid plan. You will receive multiple e-mails to remind you when the trial subscription expires so you can cancel in time if you want. For our annual accounts we also send multiple e-mail reminders weeks before your subscription is renewed.
If you have a question which is not covered in above FAQ, please contact us here.